Support
One person writes Softcap; the same person answers.
How to reach me
Write to lapster.me@gmail.com, or open an issue at github.com/milushov/softcap/issues.
Mail is read within a day or two; a fix depends on what broke. An issue with the failing account's provider, the app version and what you expected to happen is the fastest kind to act on.
What it requires
macOS 14 or later. One provider account — Claude or Codex — signed in through the browser.
Opening the app the first time
Current builds are signed ad-hoc rather than with an Apple Developer ID, so macOS refuses the first launch. Right-click the app, choose Open, and confirm once — that is the whole ritual.
The terminal way, if you prefer it: xattr -dr com.apple.quarantine /Applications/Softcap.app
When something looks wrong
It asked to access data from other apps
That prompt is about Softcap's own container — the small file its widget reads — not about another app's data. macOS words it that way because these builds are signed ad-hoc rather than with a Developer ID, so it cannot confirm the app belongs to the team the container is filed under. Allow it and it stops asking until the next update. Decline and the menu bar and window work as usual; the widget and the statistics chart stay empty.
A Codex account shows a reading from hours ago
Softcap polls on a schedule, so a reading is as fresh as the last poll that landed. Figures hours old mean the polls are not getting through — most often the account's grant has expired. Open Settings → Accounts: a row that needs attention says so, and Sign in… reconnects it.
Notifications did not arrive
Check three things: macOS notification permission for Softcap, the thresholds in Settings (80% and 95% out of the box), and quiet hours — nothing arrives while they are on, and nothing is delivered late to make up for it.
Removing an account, and what it leaves behind
Remove the account in Settings: its credentials leave your keychain at that moment. Nothing you signed into elsewhere is affected — Softcap holds only the grants you gave it.
Turning off error reports and the update check
Both switches are in Settings. With them off, the only traffic the app makes is the usage requests to your own providers.
More
Product questions live on the FAQ page; the legal pages are short and honest. FAQ · Privacy · Terms